Diamond Driving School – Mission Statement

The purpose of Diamond Driving School is to provide high quality driver education in combination
with unrivalled customer service.

• We will distinguish our self from competitors by providing an excellent and unrivalled customer service.
• The office staff will endeavour to answer all customer calls in person between 9.00am and 7.00pm Monday to Saturday.
• Instructors will endeavour to arrive at lesson appointment time at least 90% of the time or offer an apology.
• Instructors will offer an interactive recap of previous lesson to set a base line for tuition.
• Instructors will state firm aims and objectives for the current lesson so the pupil is in no doubt as to the purpose of the lesson and what they are trying to achieve from the session.
• Instructors will teach in a non-confrontational manner.
• Instructors will offer feedback and encouragement linked to specific areas of development.
• Instructors will interactively summarise the lesson so pupil is fully aware of strengths and weaknesses and whether the objective was achieved.
• Instructors will endeavour to reply to text messages and calls from customers as soon as possible and the very least the same day.
• Instructors will keep tuition vehicle in a reasonably clean and tidy condition that reflects the branding and professional image of the driving school.
• Instructors will ensure that personal hygiene is of the highest order including body odour and bad (coffee/cigarette) breath.
• Instructors will ensure that customers receive a copy of the pricing structure, clearly stating which option has been chosen.

General information

Diamond Driving School are based at Tameside in Greater Manchester. We have been in business since 1997 and provide driving tuition to provisional licence holders and full licence holders as well as providing training to people who want to become an approved driving instructor and taxi drivers. All our instructors are approved by the Driver and Vehicle Standards Agency and have been enhanced CRB checked for your safety.
All our Instructors are experienced and create a calm, friendly, relaxed, safe environment for our pupils to progress and enjoy what they´re being taught. For more information or advice call us on 0161 320 7814